Privacy policy
Information on the use of cookies
It is important to feel safe when shopping in an online store, and we at Malita AS are careful to handle your personal information in a secure manner. Den Dama aims to treat all personal data with respect and care. Based on functionality and user experience, we collect information from visitors at our website. We use this information to optimize our content, look at usage patterns and adapt targeted advertising. To do this, we use cookies on our website.
Den Dama may also use customer information to adapt and improve our services, but we guarantee that no one else may use customer information for marketing purposes. We will never sell your email address or other information to a third party, and you will not receive newsletters by email from us unless you have agreed to it yourself.
Personal information
Personal information is information that can be linked directly to you as a person, for example name, e-mail address and address. Such information is necessary for us to be able to serve you as a customer and to be able to deliver the goods you have ordered, and to contact you with information and updates related to your order. We are required to store this information in connection with accounting, tax handling, and any warranty and return handling.
Our processing of personal data is handled by our skilled employees. All employees of Malita AS are subject to confidentiality.
Your rights
You have the right to request your personal data at any time. If the information is incorrect, you can request that the information be corrected or removed. We cannot remove your information if there are statutory requirements for it to be stored, such as e.g. accounting rules or other legitimate reason for retaining the information, such as e.g. outstanding debt. You can withdraw your consent to us using your information for marketing purposes at any time. You can contact us by sending an email to post@dendama.com and unsubscribe from our newsletter.
Information cookies / Cookies
Malita AS uses cookies to provide you with better services. Among other things, to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers. Most newer browsers are set so that they automatically accept cookies. If you do not want this, you can change the settings directly in the browser. At Nettvett.no you can read about how you can set your browser to accept or reject cookies.
A cookie is a small text file that is stored on your computer. When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent cookies can remain on your computer for up to one year.
If you want to learn more about cookies, https://www.aboutcookies.org can be used.
Den Dama uses the following cookies for the purposes stated below:.
USE OF OUR SITE SERVICES
Purpose: We use cookies to, among other things, remember you as a customer and remember the contents of your shopping basket. Without cookies, an online store will not be able to function.
USE OF THE KLARNA CHECKOUT
Purpose: When our online services are used combined with Klarna Checkout, cookies are set by Klarna. This applies if you choose Klarna as your payment method when checking out in your cart. More information at https://www.klarna.com/no/cookies/.
GOOGLE ANALYTICS
Purpose: Gives us statistics on how the website is used, a cookie is set via Google Analytics. We use this information to create reports internally which are further used to improve the website. The cookies anonymize all information and only provide data about the number of visitors, location and which pages are visited.
GOOGLE TAG MANAGER
Purpose: We use Google Tag Manager to help us manage various code snippets for statistics and customization. The data collected is not personal, but only exists to improve the user experience.
Purpose: A Facebook Pixel anonymously tracks who has visited the website and which pages they have visited. This tracking is used to be able to offer relevant marketing in Facebook's channels.
In order to be able to show you the most relevant ads possible, Facebook offers advertising aimed at users of one website. Facebook as a third party may use cookies, web beacons and similar technologies to collect or receive information from the website and use this information to provide statistics and targeted advertisements.
You can turn off cookies in your browser at any time, and you can also ensure that Facebook does not show you ads based on your online habits by opting out here. Read more about Facebook's use of cookies here.
NEWSLETTER
By signing up for our newsletter, you agree to us storing your email address. This will be used to send out relevant information about Den Dama, such as news, sales, competitions, etc. We use Mailchimp and Klaviyo to handle the sending of the emails. This means that the information that is sent out, including your e-mail address, will be stored with them as long as they keep logs for outgoing emails. Den Dama undertakes not to share your information with other parties, and to only use it for the points mentioned here. The information will be stored with us until you unsubscribe from the newsletter.
MARKETING
We have placed cookies from, among others, Facebook and Google on our website, and use these to adapt digital advertisements and offers. This may mean that you will see tailored advertisements and targeted marketing after visiting our website based on aggregated data from your visit statistics
SSL encryption
When you access our website, a secure (SSL-encrypted) session is automatically started. You can check this (that the pages are encrypted: look for https) by clicking on the padlock icon that appears in your browser.
Third Party Providers
We use third-party suppliers to handle and store our customer data. These comply with the GDRP regulation for the protection of personal data.
Office 365 with data center in the EU. (Including Email, OneDrive)
Online file server, CentreStack with supplier in Norway
Visma Accounting system at supplier in Norway
Superoffice CRM with supplier in Norway
Cargonizer delivery and packing slip system at supplier in Norway
Homepages at Shopify (Canada)
Mail sender, Mailchimp, with supplier in the USA
Mail sender, Klaviyo
Klarna Bank payment intermediary in the EU. These store all information about payment/card details and any re-use of information once this has been approved.
Stripe for payment transfers, with servers in Europe and the US.
Responsible data processor
Malita AS is at all times responsible for the processing of personal data that is collected. Malita AS is responsible for ensuring that internal controls are carried out with regard to the processing of personal data, and that any deviations from current guidelines and legislation are reported and corrected.
If you have any questions about our privacy policy and handling of personal data, please contact us:
Malita AS
Frognerveien 4
0257 OSLO
Org.Nr: 970 956 409
Tlf nr: 22 55 30 99
post@dendama.com
