Return policy
Right to cancel
Our return policy lasts 14 days. Unless the purchase is exempt from the right to return, the customer can cancel the purchase of goods made on dendama.com in accordance with Norwegian law.
If the customer wishes to use her/his right to return (herewithin "right to cancel"), the customer can either return the item(s) in Den Dama's physical store during opening hours, or send the package by post before the cancellation period expires. The customer covers the cost of return shipping.
Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.
The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.
The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).
The cancellation period begins as follows:
- In the purchase of individual goods, the cancellation period will begin on the day after the good is/goods are received.
- If the purchase consists of several deliveries, the period will begin on the day after the final delivery is received.
The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this infor- mation during these 12 months, the cancellation pe- riod ends 14 days after the day the Purchaser received the information.
When the right to cancel is exercised, the good must be returned to the Seller within a reasonable amount of time and no later than 14 days after no- tice has been given on the intention to exercise the right.
The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that he/she has to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.
Only the standard shipping fee is refundable. If the Purchaser chose to ship the order with a shipping method that costs more than the standard shipping, the Seller is only obliged to refund the cost of standard shipping.
The Purchaser may check or test the good in an appropriate manner in order to determine the nature, properties and function of the good without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and necessary, the Purchaser may be responsible for any reduction in the good’s original value. If the returned items show signs of damage or use, Den Dama reserves the right to reject the return. All items must be returned with tags attached and intact, and in its original packaging.
The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repay- ment until it has received the goods from the Purchaser, or until the Purchaser has documented that the goods have been sent back.
